Senior Operations Manager Job Vacancy at Bolt Tanzania

admin | October 13, 2026 | Jobs in Tanzania | No Comments

seeking a strategic, analytical, and execution-oriented Senior Operations Manager to lead its local operations in Dar es Salaam. This pivotal leadership role owns supply retention, marketplace efficiency, supply-demand balancing, rider lifecycle growth, and platform safety/compliance across Tanzania’s urban mobility network.

Key Information

Company: Bolt Tanzania
Department: Operations / Mobility
Location: Dar es Salaam, Tanzania (Hybrid: minimum 2 days in office/week)
Posting Date: October 12, 2026
Closing Date: October 25, 2026

Key Roles & Responsibilities

Driver Engagement, Retention & Growth: Formulate and execute driver engagement strategies to maintain an active, high-quality driver network; optimize onboarding, activation, and reactivation funnels to achieve >90% month-over-month retention; implement incentive and loyalty programs to minimize churn.
Marketplace Performance & Unit Economics: Drive Finished Rides growth while maintaining strict unit economics, Payback, and Internal Rate of Return (IRR) targets; monitor marketplace health metrics continuously.
Supply–Demand Optimization: Balance supply and demand dynamics across coverage areas to minimize Estimated Time of Arrival (ETA), lower ride cancellation rates, and maximize marketplace reliability.
Rider Growth & Lifecycle Management: Partner with marketing teams to boost active rider numbers, rides per user, and Lifetime Value (LTV) through targeted demand campaigns and category expansions.
City-Level Operations: Own local city execution, identify operational bottlenecks, and implement tailored strategies in collaboration with cross-functional and global HQ teams.
Risk, Safety, Regulatory Compliance & Tax: Lead platform safety initiatives in close partnership with government entities, LATRA (Land Transport Regulatory Authority), and law enforcement; ensure local regulatory compliance, tax reporting, and trip authenticity.

Requirements & Qualifications

Experience: 9+ years of progressive experience in operations, mobility/ride-hailing, marketplace platforms, or logistics management.
Leadership Track Record: Proven background in leading large-scale operational teams and marketplace functions. Senior Operations Manager
Data & Analytics Mastery: Advanced, expert-level proficiency in Microsoft Excel or Google Sheets, paired with a sharp data-driven problem-solving approach.
Language & Communication: Fluent spoken and written English (working knowledge or fluency in Swahili is an added advantage).
Core Competencies: Strategic thinking, fast execution, regulatory navigation (LATRA/local authorities), customer/driver empathy, and adaptability in high-growth environments.